Information On Shopping With BuyFive

Shopping online with BuyFive is an easy, efficient and convenient way for you to purchase our home technology products.

You'll receive a high level of customer service and we'll do everything we can to make sure your online shopping experience is simple and trouble-free. Just so that there's no surprises, we've prepared the following useful information regarding shopping online with BuyFive.

How to order online
Privacy Policy
Payment options
My Account
Shipping and delivery information
12-month product warranty

How to Order Online:

Select your products

To browse through our active products simply scroll down on our home page here.

Add the product to your shopping cart

When you have found a product that you like the look of, add it to your shopping cart by clicking on the "add-to-cart" button. The site will then navigate to the shopping cart and you'll be able to see the item in your cart in addition to any you have already added as well as adjust the quantity required.

In the shopping cart, you can also select your country and postcode in order to obtain an estimated postage/handling charge.

You can then leave the shopping cart page and continue shopping until you have added all of the required items.

Review your cart

To navigate to your shopping cart, just click on the "View Cart" link shown on the right hand side of any page within the site.

BuyFive often reward frequent shoppers with promotions and other special offers, via means of a "discount code". The discount code can be entered into the shopping cart in order to redeem your discount or other promotion.

When happy with the contents of your cart, you may continue your purchase by clicking on the 'checkout' button.

Sign-in or Register

On your way to the checkout, you'll be asked to sign-in (if you haven't already) or to register a new account. Registering is required so that we have your contact details in order to send your order. It's also handy for the next time you order as you won't need to enter all of your details again. BuyFive also send out special offers to our registered members.

Complete your transaction

Once you have signed-in, the checkout has the following simple steps:

1 - Confirm contact details

2 - Review order and select payment option

3 - Enter payment information and submit order for processing

That's it! You will then be able to print an order confirmation and will receive an email regarding your order. BuyFive will process your order and dispatch it as soon as possible (please allow up to 14 days). You can monitor your order status (including details of the freight company and tracking number) in your myAccount section.

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Privacy Policy

As a company which prides itself on its customer service, BuyFive wishes to extend this reputation not only as a provider of high quality products and services to our customers but also as the most reputable company that our customers deal with. BuyFive ensures that your privacy and the information you provide to us are safeguarded at all times.

To view our full privacy policy, click here

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Payment Options

Credit Card:

Our online checkout allows you to process your credit card payment online. Our online payment facility is secured by 128-bit SSL encryption which protects your information from being intercepted.

BuyFive accept payment with the following credit cards only:

Cheque:

We accept cheques for order payment, however these will require clearance before you order will be sent. If you are not using our online shopping facility for your order but would like to pay via cheque, then please contact us to confirm the correct amount including postage/handling.

Direct Deposit:

Direct Deposit is accepted for our orders and an option to use this payment method is provided at the online checkout, upon which time the details will be given. If you are not using our online shopping facility for your order but would like to pay via Direct deposit, then please contact us for the correct amount and bank details.

Telephone:

At the checkout, there is a telephone payment option. Select this option if you'd like to call through your credit card details instead of submitting them online, or to discuss our payment options further.

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myAccount Information

BuyFive requires that you provide your delivery and contact details in order to process your order. We do this by asking you to create a full BuyFive Account.

To reduce the risk of missing out on your products, we recommend that you create an account on buyfive.com.au in advance of using the checkout. While you are typing in your address and contact information in the checkout somebody else may be purchasing the last of the product you are after!

Creating an account also gives you the opportunity to receive our newsletters and specials information, should you wish to receive them.

To create a new BuyFive account, click here

To login to your BuyFive account, click here

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Shipping and Delivery Information

Secure and trackable delivery:

Our courier delivery provides for secure and trackable delivery of your BuyFive purchases. Please allow up to 14 days to receive your order.

You can monitor your order status (including details of the freight company and tracking number) in your myAccount section.

PO Boxes:

Our courier service can delivery to PO Boxes. If you have a PO Box then using this as your delivery address will avoid any problems with you not being home to accept delivery.

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12-Month Product Warranty

Should a product purchased from BuyFive fail within 12 months of purchase, we will repair or replace the product for you provided it has been used within any limits and ratings.

Please email or call BuyFive to discuss your problem and after we confirm your warranty you will be provided with a Return Merchandise Authorisation number (RMA). Goods returned without an RMA may incur a return freight charge should they be found to have no fault.

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